Return Policy

Returns must be initiated by the customer within 30 days of the purchase date and require an RMA number issued by cocobella Customer Support. Customers are responsible for return shipping costs. Collect shipments will be deducted from the amount refunded. Due to the hygienic nature of our products, cocobella cannot accept returns on products that have been used. All returns are subject to review and can be declined if received in poor condition. Restocking and handling fees may apply.

Smart Toilets:

Due to the difficulty and customer cost in transporting this product, cocobella will NOT accept any smart toilet returns due to the unit being an incorrect size, measurement, shape, incompatible with the customer's bathroom, or the customer simply changing their mind. Due to the large dimension and weight, a white glove curbside service will be used for transporting all smart toilets. The same method of shipping must be used for returns to avoid further damages during transit. Claims for damaged and/or missing items must be received within 48 hours of delivery by email or phone: info@coco-bella.com . For issues of a unit arriving damaged or missing parts, contact cocobella for an authorized RMA number by emailing  info@coco-bella.com with your full order information including PO#, customer name, customer phone number, customer address, purchase date, and reason for return. Do not sign for damaged items.