Q & A

Q1:Can you introduce your company simply?

We are in manufacturing sanitary ware for more than 15years,and have more strength in the whole bathroom industry; now we are more  independent and focus on exporting bathroom material,our products have  exported to more than 30 countries,which already approved by water mark Saso and Cupc certificate,we have a professional designing team,and R&D office,we can offer the OEM,ODM service as well.

 

Q2:Which country's brand of COCOBELLA?

COCOBELLA is a multinational company whose marketing and design center locate in North America,there are several branches dispersing in Canada, India and China. The agents in many regions have been around the world and the main production base is in China.

 

Q3:How many liters of toilet flush?

The regular toilet is 3liter for small flush,6liters for big flush,which are made according to international standard;but for particular model approved with  Water mark,CE and SASO  which only costing for less 4.8 liter.

 

Q4:How many years warranty of the fitting?

We provide a warranty of five (5)years on all products for residential users and a warranty of two(2)years for commercial.

 

Q5:How does COCOBELLA do the packages?

All package are in exported standard packing with  2K a five-layer double high-strength kraft carton with a wooden frame at the bottom.which is suitable for long distance transportation.which we can check our packing stander pic for ref.

 

Q6:How to deal with damage after receiving the goods?

Pls dnt worry,Our worker very professional to loading container ,now monthly more than 50 container we loaded ,and we are seldom get complaint from our client for the damage for full container shipment;as you know ,ceramics are fragile and it is easy to be broken during improper unloading or transfer, if there is 1-5 piece be broken our client are acceptable.

 

Q7:Can you offer free sample?

thank you for your question,we did not offer  free sample but we do offer some spare parts for maintaining to our regular customer aboard;for example,we can offer 3-5 set of flushing fitting by free for full container;if for more spare parts client need ,which will be charged.

 

Q8:How many days of the delivery?

The lead time of our product for delivery is 30-45days;but for some hot sale models,we can delivery in 2 weeks if have stock available.

 

Q9:Is there any guidance on installation?

es, about the installation, we not only  have the installation instruction but also have the video of the installation.

 

Q10:How about the payment?

Payment term: our payment term is by TT or LC at sight,we do request 30% deposit, 70% balance shall be paid before delivery.

 

Q11:Has cocobella taken part in any exhibition?

We had taken part in many international exibition all over the world like Canton fair,Dubai the Big5 exhibition and India ACE exhibtion ect.

 

Q12:Is possible to inspect the cargos in Cocobella factory loading?

Yes,we can  accept 100% QC before loading intrial order ,if theunqualified rate less than 1%,than new shipment can only do sample inspecition.